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返品・返金

Refunds & returns

Sealed products are final sale. Record an unboxing video when you open your parcel — it is the only way we can help if something arrives damaged or wrong.

Last updated: 13 October 2026

Trading cards and sealed products are collectibles whose value depends on staying untouched. To protect every collector, our returns policy is strict and simple.

Sealed products are final sale

Booster boxes, packs, decks, magazines with promos and other factory-sealed products cannot be returned, exchanged or refunded for a change of mind — even when unopened. Once a parcel leaves us, we cannot guarantee that a sealed product has not been weighed, searched or resealed, so we cannot resell it.

The only exception: damaged or wrong item

We will make it right if the parcel arrives genuinely damaged in transit, or if you receive an item different from the one you ordered — provided that all of the following are true:

  1. You recorded a continuous, uncut unboxing video from the moment you opened the parcel, showing the shipping label and the condition of the contents.
  2. You report the problem on the day you receive the parcel (or the next day at the latest), with the video and your order number, to contact@nexuscards.jp.
  3. The product and its packaging are kept exactly as received until we reply.

Without an unboxing video we are unable to accept a claim. Light wear on outer cartons or shrink-wrap from normal transit is not considered damage.

Opened products

Opened sealed products (booster boxes, packs, decks) can never be returned or refunded, whatever the reason — including the cards pulled.

How we resolve a valid claim

  • We review your video and reply within 1–3 business days.
  • Depending on the case and our stock, we send a replacement or refund the item.
  • If we ask you to return the item, we provide the return instructions and cover the return shipping.
  • For damage caused in transit, we may also open a claim with the carrier and need your help with photos.

Refunds

Approved refunds are paid to your original payment method (card, Apple Pay or Google Pay). Your bank may take several business days to show the credit. Original shipping costs are refunded only when the problem was caused by us.

Pre-orders

Pre-orders can be cancelled for a full refund up to 7 days before the release date. After that, and once shipped, this policy applies. See our pre-order policy.

Your statutory rights

Nothing in this policy limits rights you have under the laws that apply to you.

Questions about a return? contact@nexuscards.jp